Returns and Exchanges

Return Policy

Items should be returned new, unused. We only accept returns for products purchased at DexterDogUSA.com. Original shipping charges are not eligible for refund on orders that were shipped correctly. All clearance items are not eligible for returns, exchanges, or credits.

Exchange Policy

Within 30 days of purchase: Full refund or merchandise credit will be applied.

Faulty Items

Items are classified as faulty if they are not of standard quality or as described. Please note that items which are damaged as a result of normal wear and tear, by accident, or through misuse will not be considered faulty or accepted for return.

Gift Returns

We would be more than happy to help you return your gift. Returns with Gift Receipt are eligible for return, exchange, refund or merchandise credit.

Sign Up + Save 10%!Save 10% off your first order + score FREE Shipping when you sign up for our emails
Sign Up + Save 10%!Save 10% off your first order + score FREE Shipping when you sign up for our emails
Scroll to Top